The services PPSL provide:
Intensive housing management
Resident induction
Housing support planning
Welfare checks
Safeguarding
ASB management
Arrears and void management
Maintenance coordination
Move-on support
Intensive Housing Management and Resident Support Services
PPSL provides a comprehensive intensive housing management service designed to support residents to sustain their accommodation, manage identified risks and progress towards greater independence.
The service includes:
Intensive Housing Management – proactive tenancy management, regular resident engagement, property inspections, occupancy monitoring, tenancy sustainment interventions and coordination of housing-related services.
Resident Induction – comprehensive move-in process including tenancy sign-up, house rules, safeguarding information, health and safety guidance, property orientation, support needs review and introduction to key staff and services.
Housing Support Planning – completion of needs assessments and development of personalised support plans with agreed goals, actions and review arrangements tailored to individual needs and circumstances.
Welfare Checks – regular welfare and wellbeing visits, telephone contact and monitoring to identify emerging concerns, support engagement and ensure residents remain safe and appropriately supported.
Safeguarding – identification, assessment, recording and reporting of safeguarding concerns, with referrals made to relevant safeguarding authorities and agencies where required.
Anti-Social Behaviour (ASB) Management – investigation of complaints, mediation where appropriate, implementation of support and enforcement measures, multi-agency case management and action planning to promote safe and stable communities.
Arrears and Void Management – proactive rent monitoring, support with Housing Benefit and Universal Credit claims, arrears prevention and recovery, void management, property turnaround and minimisation of rental loss.
Maintenance Coordination – reporting, monitoring and coordination of responsive repairs, planned maintenance, compliance inspections, contractor management and resolution of property-related issues.
Move-On Support – assisting residents to identify and secure suitable long-term accommodation, develop tenancy readiness skills, access financial support and maintain successful housing outcomes beyond supported accommodation.
The overall objective of the service is to provide residents with safe, well-managed accommodation whilst delivering the housing management and support interventions necessary to promote independence, reduce risk, sustain tenancies and achieve positive long-term outcomes.
Statement of Purpose
Our Purpose
Paradigm Property Solutions Ltd (PPSL) exists to provide safe, high-quality supported accommodation and intensive housing management services to individuals who are homeless, at risk of homelessness, leaving institutional settings, or experiencing circumstances that place their housing stability at risk.
Our purpose is to create a stable foundation from which residents can address the challenges affecting their lives, maintain suitable accommodation and progress towards greater independence.
Our Aims
PPSL aims to:
Prevent homelessness and reduce the risk of repeat homelessness.
Provide safe, secure and well-managed accommodation.
Deliver person-centred housing management and support services.
Assist residents to develop the skills and confidence required for independent living.
Promote health, wellbeing, safety and social inclusion.
Support residents to engage positively with statutory and community services.
Reduce barriers to accessing housing, employment, education and community opportunities.
Enable successful move-on into longer-term and sustainable accommodation.
Resident Outcomes
PPSL works with residents to achieve positive and measurable outcomes, including:
Sustaining accommodation and avoiding homelessness.
Improved tenancy management and independent living skills.
Increased financial stability and income maximisation.
Improved physical and mental wellbeing.
Reduced social isolation and increased community engagement.
Better access to healthcare, support services and local resources.
Reduced offending, anti-social behaviour or behaviours that place housing at risk.
Successful progression into appropriate long-term housing.
Promoting Independence
PPSL recognises that every resident has different strengths, aspirations and support needs. Our approach focuses on empowering individuals to take increasing responsibility for managing their accommodation and personal circumstances.
Support is delivered in a way that encourages choice, participation and personal responsibility, helping residents to develop the knowledge, confidence and practical skills necessary to live independently and maintain successful tenancies in the future.
Homelessness Prevention
Preventing homelessness is central to PPSL's mission. Through early intervention, intensive housing management, partnership working and personalised support planning, PPSL seeks to identify risks to tenancy sustainment at the earliest opportunity and take proactive steps to address them.
We work closely with local authorities, probation services, health providers, registered providers, support organisations and other partners to ensure residents receive coordinated support and have access to suitable accommodation pathways. Where appropriate, PPSL supports residents to move through a planned housing pathway, reducing reliance on crisis services and promoting long-term housing stability.
Commitment
PPSL is committed to delivering accommodation and support services that are safe, effective, person-centred and outcome-focused. We strive to ensure that every resident is treated with dignity, respect and fairness, and is supported to achieve their full potential and live as independently as possible within the community.